Customer Care

Payment Options

In-store methods of payment include Cash, Visa, MasterCard, AMEX and Check. We also have many types of financing options available. 

Online methods of payment include ApplePay, PayPal, Visa, and MasterCard.   

Shipping & delivery

Most orders are delivered within 2-7 days, depending on your product’s availability. You should expect a call within 24 hours to schedule your delivery ad setup of your new mattress, as well as the removal of your old mattress. 

returns & exchanges

at sleep first, your sleep is our first priority.  to back this promise, we offer you a one full year satisfaction guarantee.  

special order sizes, adjustable bases, pillows, mattress protectors and frames do not apply. 

any returned mattress must be clean, unstained and in sanitary condition.  one exchange per purchase.   

customer service

how to reach us:

online chat

call (888) 9SLEEP1

email  molly@sleepfirstusa.com

use our web chat 

visit a local store